Public Safety Dispatcher Training Program

Before You Enroll

This is an intensive, career-focused dispatcher training program designed to challenge students and simulate the decision-making, multitasking, communication, and pressure associated with public safety and security dispatch work.

If you are still deciding whether a career in dispatch is right for you, we strongly recommend completing our Civil Service Exam Prep — 911 & Security Dispatchers course before enrolling in this program.

Civil Service Exam Prep — 911 & Security Dispatchers = Price: $99.99

The course includes a 150-question assessment designed to evaluate and strengthen skills commonly associated with dispatcher work, including:

• Critical thinking
• Reading comprehension
• Call prioritization
• Decision-making under pressure
• Following policies and procedures
• Situational judgment
• Information recall
• Attention to detail
• Dispatcher-style scenarios
• Police, security, fire, EMS, and 911 call situations

The assessment is intentionally challenging. It gives prospective students an opportunity to experience the type of thinking, judgment, prioritization, and attention to detail required in dispatching before committing to the more extensive Public Safety Dispatcher Training Program.

Take the Civil Service Exam Prep — 911 & Security Dispatchers course here:
https://mrbsecuritytraining.thinkific.com/courses/publicsafetydispatcher

Should you desire to continue:

The Public Safety Dispatcher Training Program at Mr. B’s Security Training Center is a comprehensive classroom, console, radio, CAD/RMS, records, and simulation-based training program designed to introduce students to the knowledge, communication skills, decision-making processes, and operational workflows used in public safety and private security dispatch environments.

This program goes beyond basic dispatcher terminology. Students are introduced to realistic call-taking, radio communications, location verification, map reading, CAD and RMS concepts, records inquiries, officer and field-unit safety, police and security dispatch operations, fire and EMS communications, emergency medical dispatch awareness, interagency coordination, call transfers, confidentiality, ALPR awareness, and practical dispatcher simulations.

Students progress from individual skills into increasingly complex scenarios designed to develop the ability to listen, question, prioritize, document, communicate, coordinate resources, and manage multiple responsibilities at the same time.

911 & Emergency Call Taking
Students learn a structured approach to answering emergency calls, beginning with identifying and verifying the location of the emergency, determining what is happening, obtaining callback information, gathering descriptions and vehicle information, recognizing hazards, determining the appropriate response, documenting the incident, and providing appropriate caller directions.

Security Dispatch Call Taking
Students practice professional security-dispatch workflows, including determining the reason for the call, obtaining the caller's callback number, incident location, caller information, descriptions, vehicle information, and selecting the appropriate security, supervisory, or public-safety resources.

Police & Public Safety Dispatch Operations
Topics include domestic incidents, disturbances, assaults, robberies, burglaries, thefts, suspicious persons and vehicles, weapons complaints, missing persons, welfare checks, traffic incidents, alarms, pursuits, officer emergencies, critical incidents, and other common calls for service.

Fire, Rescue & Emergency Communications
Students are introduced to calls involving structure fires, smoke conditions, alarms, vehicle fires, electrical emergencies, gas leaks, carbon monoxide incidents, explosions, hazardous materials, rescue situations, and other fire-related emergencies.

EMS / EMD Communications Awareness
Students learn how dispatchers recognize medical emergencies, gather critical information, select resources, communicate changing conditions, and understand the role of approved Emergency Medical Dispatch protocols. Medical pre-arrival instructions must always follow the employing agency's authorized EMD system, medical direction, and procedures.

Radio Communications & Dispatcher Language
Students practice realistic radio terminology, phonetics, unit statuses, acknowledgements, records requests, status checks, emergency traffic, officer-safety communications, and common operational radio language.

Training includes terminology and other common field communications.

Students also learn how CAD and radio-console information may help identify which radio or unit made a partial, garbled, emergency, or open-microphone transmission.

Officer & Field-Unit Safety
Students are trained to maintain awareness of:

WHO is working • WHERE they are • WHAT they are doing • WHAT has changed

Topics include status checks, overdue units, emergency traffic, open microphones, radio identifiers, last-known activity, CAD assignments, available GPS/AVL information, cover-unit coordination, and documentation.

CAD — Computer-Aided Dispatch
Students are introduced to realistic CAD workflows involving incident creation, caller information, addresses, call types, priorities, unit assignment, timestamps, unit statuses, narrative updates, premise information, dispositions, and incident closure.

RMS & Records Inquiry Concepts
Training includes simulated searches involving names, dates of birth, driver-license or Client ID information, authorized SSN-based inquiries, addresses, phone numbers, license plates, VINs, vehicles, incident history, wanted/stolen information, and multiple possible matches.

Students are taught that protected criminal-justice and personal information may only be accessed and disseminated for authorized purposes.

ALPR / License Plate Reader Awareness
Students are introduced to automated license plate reader technology, including Flock-style systems, alert verification, search accountability, privacy considerations, documentation, and the importance of preventing curiosity searches or unauthorized tracking.

Maps, GIS & Location Verification
Training includes map orientation, north/south/east/west, intersections, directional travel, highways, exits, landmarks, apartment complexes, campuses, access points, and electronic location information.

Call Transfers & Interagency Handoffs
Students practice transferring or relaying incidents to the proper agency or resource. This includes identifying themselves and their agency, stating the call type and emergency, providing the exact location, communicating critical facts, supplying callback information and caller details, identifying what resources are needed, and confirming that the receiving agency has accepted the information.

Special & Difficult Callers
Students practice communicating with children, elderly callers, individuals with dementia or memory problems, intoxicated or drug-impaired callers, callers experiencing behavioral or mental-health crises, panicked or hostile callers, limited-English callers, and callers who may not know their location.

As students progress through the program, individual skills are combined into realistic practical exercises.

Students may be required to:

Answer a simulated call → determine the location and problem → interview the caller → enter information into CAD → determine resources → dispatch units by radio → monitor field-unit activity → perform simulated records inquiries → respond to changing information → transfer or relay the incident when necessary → update CAD → close and document the incident.

Scenarios may include generated caller audio, background sounds, simulated radio communications, field-unit responses, records information, changing incident conditions, and instructor-controlled events.

The objective is to give students practical exposure to the workflow, communication demands, multitasking, situational awareness, and decision-making involved in dispatcher operations.

This training program is designed for educational and skills-development purposes. It does not represent employment, appointment to a public-safety agency, authorization to access protected criminal-justice databases, or independent Emergency Medical Dispatch certification.

Employing agencies may require additional agency-specific training, certification, background requirements, criminal-justice system authorization, medical-dispatch credentialing, supervised on-the-job training, and other qualifications before an individual may independently perform live dispatch duties.